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AA Promise

Here at Shildon Motor Company we are signed upto the AA Dealer Promise


We continuously provide Gold Standard customer service - making sure you get looked after both before and after sale to create peace of mind and a stress-free experience.

Our Dealer Promise means that you can trust us to deliver the following :

  • ​Provide a minimum of 6 months MOT on all vehicles
  • Offer a road test to ensure the vehicle meets your requirements
  • Hand over all essential documents including V5 registration document, MOT certificate and any available service records
  • Provide a free history check on every vehicle
  • We welcome any vehicle inspection by the AA or any other independent third party, prior to purchase
  • Professionally prepare and hand over the vehicle in a good condition
  • We are audited once a year by the AA to ensure compliance with this Dealer Promise
  • You have the option of escalating any issues post-purchase with The AA and they will act as a free mediation service
  • We will honour our obligations under the Consumer Rights Act 2015 to protect your purchase
  • All of our vehicles come with 12 months free AA breakdown cover